Four experts, five opinions
In our mini talk series, Thomas Heinrichs and Dominik Horn from our partner Miragon discuss process intelligence, process mining, IT governance and the future of AI with Jan Mendling and Lukas Pfahlsberger from Noreja.
The videos are in German.
The four experts
Thomas Heinrichs
Growth & Smart Automation Lead
Miragon
Dominik Horn
Co-Founder
Miragon
Prof. Dr. Jan Mendling
Co-Founder
Noreja
Dr. Lukas Pfahlsberger
Co-Founder
Noreja
Four experts, five opinions · Topic #1
Organisational hurdles of process intelligence?
Why people are the most important factor.
Which organisational hurdles come up when introducing process intelligence solutions – and why are people the central factor? The technology is usually solved; without change management, trust and people who actually want to work with the results, every tool remains an expensive dashboard.
Four opinions in one sentence each
„The best tool is useless if nobody wants to work with it.“
„Without change management it stays an expensive dashboard.“
„Transparency is scary. Trust first, then data!“
„The technology is solved. The hurdle is in people’s heads.“
- Process intelligence
- Change management
- Adoption
- Process transparency
Four experts, five opinions · Topic #2
Process mining creates no impact?
Why IT and business teams have to work together.
Why does process management so often never really get to optimising processes? Only collaboration and enablement of IT and business teams – equipped with the ability to implement and with clear process owners – leads to success.
Four opinions in one sentence each
„IT delivers the data, the business delivers the context.“
„A dashboard without a process owner is just decoration.“
„Silos in the company = silos in the analysis.“
„Impact only happens when someone actually implements!“
- Process mining
- IT and business
- Process owners
- Implementation
Four experts, five opinions · Topic #3
Process discovery with process mining?
Why the quick event log is not the answer.
How can process mining be used sensibly for capturing processes? The panel discusses the fundamental differences between classic process discovery on an event log and Noreja’s hypothesis-driven approach – and why the people in the process provide the other half of the truth.
Four opinions in one sentence each
„The event log shows WHAT happens. Not WHY.“
„Garbage in, garbage out. Process mining included.“
„Without the people in the process, half the truth is missing.“
„Fast is good. Right is better!“
- Process discovery
- Event log
- Data quality
- Hypothesis-driven analysis
Four experts, five opinions · Topic #4
IT is always the blocker for AI initiatives?
Why it often fails because of rigid governance.
How is the role of IT changing in the age of AI? It is not IT that blocks, but rigid rules: if approving an AI pilot takes six months, the project is over before it starts. Governance should enable – with guardrails instead of barriers.
Four opinions in one sentence each
„It’s not IT that blocks, it’s rigid rules!“
„Governance should enable, not prevent.“
„Six months to approve an AI pilot? Game over.“
„Guardrails instead of barriers!“
- AI initiatives
- IT governance
- AI pilots
- Role of IT
Four experts, five opinions · Topic #5
Everyone is building AI into their own products?
Why the future of AI might look different.
Where is AI heading? Away from integration into individual SaaS products, towards MCP apps, AI browsers and agents that work across system boundaries. AI becomes infrastructure rather than a feature – and soon products will integrate into the AI, not the other way round.
Four opinions in one sentence each
„Not every product needs its own chatbot.“
„The future is agents that work across system boundaries.“
„AI becomes infrastructure, not a feature.“
„Soon products will integrate into AI. Not the other way round.“
- AI agents
- MCP
- AI browsers
- SaaS
And the 5th opinion? Yours!
Which claim do you agree with – and where are we wrong? Leave your opinion in the comments on YouTube or talk to us directly about your process intelligence and AI initiatives.
About Miragon
Miragon is a boutique consultancy for process management, process mining and automation based in Augsburg, and a technology and implementation partner of Noreja. Together we support companies across the entire BPM lifecycle – from process analysis to implementation.
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