Question 1

Does Noreja offer a Proof-Of-Value to get to know the technology?

Accepted Answer

Yes, 85% of customers start with an initial Proof-Of-Value, which Noreja offers at a very affordable fixed price. This typically focuses on a sub-process that Noreja connects, imports, analyzes, and reveals initial optimization potential within 3 to 4 weeks. After the Proof-Of-Value, 60% of the data integration is already completed, so operationalization can take place within a few days.

Question 2

Do I need dedicated Process Mining experts to use Noreja?

Accepted Answer

No. No explicit Process Mining experts are needed to use Noreja. A special feature here is that Noreja does not use event logs, so no complex data transformations are necessary, which often take up 80% of the time with conventional solutions.

Question 3

How does upgrading or downgrading to other license packages work?

Accepted Answer

In principle, annual licenses are concluded in certain price package combinations. A downgrade to smaller price categories is possible after the license year. If there is a need to move up to higher price categories - e.g., because more data should be imported - this can happen at any time. However, prices are never automatically increased without consultation. This always happens in dialogue with the customer.

Question 4

What happens if I exceed the limit in a package?

Accepted Answer

If the capacity of the data volume or the required dimensions is not sufficient, either Noreja can be contacted proactively, or Noreja will contact you after exceeding the limits and seek a conversation.

Question 5

How does license renewal work?

Accepted Answer

The license contract is concluded on an annual basis. According to the signed contract, the license is automatically renewed if it is not canceled in time; However, a silent renewal is never carried out without first speaking with the customer about the renewal.

Question 6

How can I cancel the license contract?

Accepted Answer

The license contract can be canceled at any time with a notice period of one month before the end of the contract.

Question 7

What exactly is included in the base package and how do the included workshops work?

Accepted Answer

The base package includes features, service offerings, and AI components. Features refer to concrete software components that a user can use on the platform. The service offerings include several workshops (day workshop of 8h), which are conducted on-site at the customer's location with one to two Noreja experts (travel costs included). In addition, (bi-)weekly online sessions are scheduled, in which customers receive support in using the platform as well as in identifying new use cases.

Question 8

Can I also book Noreja for additional or accompanying consulting?

Accepted Answer

Yes, each package contains a daily rate that can be used to book additional consulting that goes beyond the included workshops and regular sessions. The rate differs between the base packages.

Question 9

Where is my data hosted?

Accepted Answer

The data is hosted at Google Cloud and Amazon AWS in Frankfurt. Due to complete tenant separation, hosting can also be done in other cloud regions or on-premises upon request. However, on-premises hosting incurs additional costs.

Question 10

How does Noreja handle data protection and IT security?

Accepted Answer

Noreja is ISO27001 certified and places great emphasis on data security. Our Trust Center can be found in the footer of this website, where all information can be viewed.

Question 11

What does private LLM hosting look like?

Accepted Answer

Private LLM hosting is implemented by operating your own fully isolated environment at any cloud provider (e.g., Amazon AWS). Noreja sets up any LLM (e.g., Mistral, Deepseek, Gemma, Qwen3, etc.) that only the customer can access.

Question 12

Are there partner companies that can support me in using Noreja?

Accepted Answer

Yes, Noreja has numerous partners among consultancies, system integrators, or universities who can provide services with and for Noreja Process Intelligence as needed. You can find more information in the main menu under Partners.

Question 13

Is there documentation and training available alongside the license for knowledge transfer?

Accepted Answer

Yes, the Noreja platform has its own AI-powered documentation that can be accessed. In addition, we offer regular 1:1 tool training sessions throughout the license period, so that over time, every detail of the solution can be understood.

Question 14

How do I know which package (e.g., regarding data volume) I should choose?

Accepted Answer

We are happy to determine the exact requirements together in a conversation. Our Proof-Of-Value provides an optimal basis for decision-making, the results of which enable a good assessment of the required data volume and service needs.

Choose A Plan ThatF_

Data amount, based on graph nodes:

Perspectives, i.e., views on the process:

Core

Feature

Users

Service

Additional

Pro

Feature

Users

LLM + AI

Service

Additional

Excellence

Feature

Users

LLM + AI

Service

Additional

Frequently Asked Questions

Get in Touch

What Does Noreja Mean in Practice?

Choose A Plan ThatF_

Data amount, based on graph nodes:

Perspectives, i.e., views on the process:

Core

Feature

Users

Service

Additional

View Details

Pro

Feature

Users

LLM + AI

Service

Additional

View Details

Excellence

Feature

Users

LLM + AI

Service

Additional

View Details

Frequently Asked Questions

Does Noreja offer a Proof-Of-Value to get to know the technology?

Do I need dedicated Process Mining experts to use Noreja?

How does upgrading or downgrading to other license packages work?

What happens if I exceed the limit in a package?

How does license renewal work?

How can I cancel the license contract?

What exactly is included in the base package and how do the included workshops work?

Can I also book Noreja for additional or accompanying consulting?

Where is my data hosted?

How does Noreja handle data protection and IT security?

What does private LLM hosting look like?

Are there partner companies that can support me in using Noreja?

Is there documentation and training available alongside the license for knowledge transfer?

How do I know which package (e.g., regarding data volume) I should choose?

Get in Touch

What Does Noreja Mean in Practice?