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FAQ
Frequently Asked Questions
Answers to the questions we are asked most often about Noreja – on technology and methodology, implementation, licensing and pricing, data and security, and the company itself.
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Product & technology
What Noreja is, what the platform is built on, and which systems it connects to.
What is Noreja?
- Noreja is a Generative Process Intelligence platform built by Noreja Intelligence GmbH. It connects directly to a company’s source systems, models processes in an Event Knowledge Graph, and uncovers genuine cause-and-effect relationships there instead of merely counting activity sequences. Analyses, dashboards, and the Minerva AI layer all build on that model.Explore the platform
What is an Event Knowledge Graph and why does Noreja use one?
- An Event Knowledge Graph stores events, objects, and their relationships as a graph instead of a flat table. A process therefore does not have to be squeezed into a single case ID: order, delivery, invoice, and customer stay separate objects with their links intact. That structure is what lets Noreja represent multidimensional processes and reconstruct causal relationships.Definition: Event Knowledge Graph
Which source systems can Noreja connect to?
- Noreja is source-system agnostic and reads directly from the databases of operational systems. Connections include ERP systems such as SAP, Microsoft Dynamics, Oracle, proAlpha, Sage, and Odoo, service and ticketing systems such as ServiceNow and Jira, and databases and warehouses such as PostgreSQL, MS SQL, MySQL, Snowflake, BigQuery, and Redshift. Because no pre-built event log is required, several systems can also be merged into a single end-to-end process.Explore the platform
What are the Minerva Frontier Agents?
- Minerva Frontier Agents are context-aware AI agents on the Noreja platform. They continuously monitor processes, maintain the process models, and flag deviations, data-source changes, and compliance risks. Because they operate on the causal process model, their findings are tied to concrete causes inside the process rather than to mere anomalies in a metric.About Frontier Agents
Which use cases and industries is Noreja suited for?
- Noreja is used wherever processes span several systems and objects. Worked-out use cases exist for supply chain (supplier performance, working capital, quality and compliance), manufacturing (shop-floor optimization, demand and output forecasting, warehouse management), insurance (customer journey, partner steering, reserve adjustments), and banking (KYC and compliance, credit card applications, account opening and onboarding).See success stories
Methodology & differentiation
The difference between causal process intelligence and frequency-based process mining.
What is Causal Process Mining and how does it differ from classic process mining?
- Classic process mining counts which step follows which (directly-follows) – that is a frequency, not a cause. Causal Process Mining instead tests whether one step actually triggers another, or whether both depend on a third factor such as incomplete master data. Only that distinction shows where an intervention can work at all. Noreja builds its entire analysis on this causal model.Definition: Causal Process Mining
Why does Noreja not need event logs?
- An event log forces every process into a flat table with a single case ID – and building it often consumes 80% of project time with conventional tools. Noreja instead reads the data directly from the source systems and maps it into the Event Knowledge Graph. That removes the costly data transformations, and information an event log would have to discard is preserved.Definition: Event log
How does Noreja differ from Celonis, Signavio, and other vendors?
- The difference lies not in connectors or dashboards but in the analysis paradigm: established platforms work with frequency-based directly-follows models on event logs, while Noreja reconstructs cause-and-effect relationships on an Event Knowledge Graph. Add to that independence from any ERP or platform stack and publicly available pricing. The battle cards compare ten vendors in detail.See the battle cards
Implementation & operations
How a project starts, how long it takes, and what knowledge your team needs.
Does Noreja offer a Proof-Of-Value to get to know the technology?
- Yes, 85% of customers start with an initial Proof-Of-Value, which Noreja offers at a very affordable fixed price. This typically focuses on a sub-process that Noreja connects, imports, analyzes, and reveals initial optimization potential within 3 to 4 weeks. After the Proof-Of-Value, 60% of the data integration is already completed, so operationalization can take place within a few days.
How long does it take until Noreja delivers results?
- A Proof-Of-Value on a sub-process is usually finished within 3 to 4 weeks – including connection, import, analysis, and the first optimization potentials. Since roughly 60% of the data integration is then already in place, operationalization typically takes only a few more days. The biggest time saver is doing without event logs, which removes the data transformation step entirely.
Do I need dedicated Process Mining experts to use Noreja?
- No. No explicit Process Mining experts are needed to use Noreja. A special feature here is that Noreja does not use event logs, so no complex data transformations are necessary, which often take up 80% of the time with conventional solutions.
Is there documentation and training available alongside the license for knowledge transfer?
- Yes, the Noreja platform has its own AI-powered documentation that can be accessed. In addition, we offer regular 1:1 tool training sessions throughout the license period, so that over time, every detail of the solution can be understood.
Licensing & pricing
Packages, terms, upgrades and downgrades – Noreja publishes its prices.
How do I know which package (e.g., regarding data volume) I should choose?
- We are happy to determine the exact requirements together in a conversation. Our Proof-Of-Value provides an optimal basis for decision-making, the results of which enable a good assessment of the required data volume and service needs.
What exactly is included in the base package and how do the included workshops work?
- The base package includes features, service offerings, and AI components. Features refer to concrete software components that a user can use on the platform. The service offerings include several workshops (day workshop of 8h), which are conducted on-site at the customer’s location with one to two Noreja experts (travel costs included). In addition, (bi-)weekly online sessions are scheduled, in which customers receive support in using the platform as well as in identifying new use cases.
Is there an initial setup fee?
- In principle there is no general setup fee. The data integration can be carried out independently or as part of the included data onboarding workshops. It often makes sense, however, to get support for the initial setup so that source systems are connected efficiently and without errors. This can be done by Noreja itself or by one of our partners.
How does upgrading or downgrading to other license packages work?
- In principle, annual licenses are concluded in certain price package combinations. A downgrade to smaller price categories is possible after the license year. If there is a need to move up to higher price categories - e.g., because more data should be imported - this can happen at any time. However, prices are never automatically increased without consultation. This always happens in dialogue with the customer.
What happens if I exceed the limit in a package?
- If the capacity of the data volume or the required dimensions is not sufficient, either Noreja can be contacted proactively, or Noreja will contact you after exceeding the limits and seek a conversation.
How does license renewal work?
- The license contract is concluded on an annual basis. According to the signed contract, the license is automatically renewed if it is not canceled in time; However, a silent renewal is never carried out without first speaking with the customer about the renewal.
How can I cancel the license contract?
- The license contract can be canceled at any time with a notice period of one month before the end of the contract.
Can I also book Noreja for additional or accompanying consulting?
- Yes, each package contains a daily rate that can be used to book additional consulting that goes beyond the included workshops and regular sessions. The rate differs between the base packages.
What are power users and how do they differ from regular users?
- A power user is a user who holds rights to the Builder, Manager, Analyzer, and the other admin functions on the Noreja platform. Read-only users of the dashboard or of Minerva AI are not counted as power users.
Can additional costs arise for the LLM tokens used?
- In principle, LLM tokens are included for all power users. If there is a need for a larger number of reading or consuming users, we have to pass those costs on. In that case we will address it with you explicitly.
Data, hosting & security
Where the data lives, how it is protected, and how private LLMs are operated.
Where is my data hosted?
- The data is hosted at Google Cloud and Amazon AWS in Frankfurt. Due to complete tenant separation, hosting can also be done in other cloud regions or on-premises upon request. However, on-premises hosting incurs additional costs.
How does Noreja handle data protection and IT security?
- Noreja is ISO27001 certified and places great emphasis on data security. Our Trust Center can be found in the footer of this website, where all information can be viewed.
What does private LLM hosting look like?
- Private LLM hosting is implemented by operating your own fully isolated environment at any cloud provider (e.g., Amazon AWS). Noreja sets up any LLM (e.g., Mistral, Deepseek, Gemma, Qwen3, etc.) that only the customer can access.
Company & recognition
Who is behind Noreja, which partners exist, and how analysts assess the solution.
Has Noreja been recognized by analysts?
Yes. In 2026 Gartner recognized Noreja in “Coolest Vendor Innovations in Process Intelligence”. The recognition independently confirms what sets the approach apart from classic process mining tools: causal analysis of processes on an Event Knowledge Graph instead of frequency-based directly-follows models.Read the Gartner publicationWho is behind Noreja?
- The platform is built by Noreja Intelligence GmbH, based in Hohenweiler, Austria, and led by Philipp Waibel and Lukas Pfahlsberger. The team combines research on process mining and graph technology with platform development, and supports customers through workshops and regular sessions.Meet the team
Are there partner companies that can support me in using Noreja?
- Yes, Noreja has numerous partners among consultancies, system integrators, or universities who can provide services with and for Noreja Process Intelligence as needed. You can find more information in the main menu under Partners.See the partners
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Question not covered?
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