Causal process mining · End-to-end

End-to-End Processes – from the first step to the last euro

Four business processes, analyzed end to end: how they really run, where they lose time and money and what causes are behind it – from order processing and procurement to insurance premium tax.

What is an end-to-end process?

An end-to-end process covers every step from the triggering event to the result that matters to customers or the company – across departments and systems. Order-to-cash starts with the customer order and ends with the incoming payment; purchase-to-pay runs from the requirement to the paid invoice. Only the continuous view shows where a delay arises and where it takes effect.

Touchless order processing

Order-to-Cash

How causal process mining shows which customer orders can run touchless – and where a targeted review protects quality.

Phases

  1. 1Order entry, configuration & release
  2. 2Delivery & invoicing
  3. 3Payment, dunning & complaint

From the analysis

  • 4,500Customer orders
  • 46.37%Touchless rate
  • 86.92%OTIF rate
View process: Order-to-Cash
Procurement in special machine building

Purchase-to-Pay

From internal requirement to payment: how causal process mining makes approval bypasses, rework, capacity dependencies and supplier performance in purchase-to-pay visible and explainable.

Phases

  1. 1Requirement & approval
  2. 2Purchase order & fulfilment path
  3. 3Goods receipt & inspection
  4. 4Invoice, approval & payment

From the analysis

  • 1,145Maverick buying
  • 647Invoice rework
  • 92Inspection capacity exceeded
View process: Purchase-to-Pay
District heating connection

Lead-to-Activation

From first customer interest to start of supply: how process intelligence exposes rework, seasonal construction times and compliance risks in district heating connections – and turns them into prioritised measures.

Phases

  1. 1Sales
  2. 2Trade coordination
  3. 3Construction & commissioning
  4. 4Handover, billing & start of supply

From the analysis

  • 13%Offers reworked
  • +20 daysConstruction in winter
  • 121Supply before handover
View process: Lead-to-Activation
Insurance premium tax (IPT)

Premium-to-Tax

From the insurance premium to the paid tax return: how process intelligence exposes skipped controls, wrong sequences, rework and open tax obligations in insurance premium tax.

Phases

  1. 1Capture & tax determination
  2. 2Accounting & reconciliation
  3. 3Tax return & approval
  4. 4Filing & payment

From the analysis

  • 11Core activities
  • 6Deviation patterns
  • ≈ 5%Risk location skipped
View process: Premium-to-Tax

The figures come from synthetic demonstration datasets. They illustrate analysis paths and are not production figures of any customer.

Minerva Agent Library

Your processes, analyzed by specialized agents

Cycle times, waiting times, structural deviations, working capital or compliance: for every question about these processes there is an agent that knows the right KPIs.

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Which process costs you the most?

In a demo we show you the analysis on your own process data.

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