Order-to-Cash
How causal process mining shows which customer orders can run touchless – and where a targeted review protects quality.
Phases
- 1Order entry, configuration & release
- 2Delivery & invoicing
- 3Payment, dunning & complaint
Six examples, analyzed end to end: how processes really run, where they lose time and money and what causes are behind it – from order processing, procurement and manufacturing to the surgical patient pathway in hospitals and insurance premium tax. The same analysis works for any other process that leaves traces in your systems.
An end-to-end process covers every step from the triggering event to the result that matters to customers or the company – across departments and systems. Order-to-cash starts with the customer order and ends with the incoming payment; purchase-to-pay runs from the requirement to the paid invoice. Only the continuous view shows where a delay arises and where it takes effect.
How causal process mining shows which customer orders can run touchless – and where a targeted review protects quality.
Phases
From internal requirement to payment: how causal process mining makes approval bypasses, rework, capacity dependencies and supplier performance in purchase-to-pay visible and explainable.
Phases
From the analysis
How causal process mining reveals hidden causes between the ward, the recovery room and the operating room.
Phases
From the analysis
From production order to delivered machine: how process intelligence compares planned and actual dates per work center, finds waiting times between work centers and makes the capital tied up along the way visible.
Phases
From the analysis
From first customer interest to start of supply: how process intelligence exposes rework, seasonal construction times and compliance risks in district heating connections – and turns them into prioritised measures.
Phases
From the analysis
From the insurance premium to the paid tax return: how process intelligence exposes skipped controls, wrong sequences, rework and open tax obligations in insurance premium tax.
Phases
From the analysis
The figures come from synthetic demonstration datasets. They illustrate analysis paths and are not production figures of any customer.
Process profiles
No demo case of their own, but just as analysable: for these widely used end-to-end processes we describe the flow, business objects, KPIs and typical problems – and which questions Noreja answers on them.
Minerva Agent Library
Cycle times, waiting times, structural deviations, working capital or compliance: for every question about your processes there is an agent that knows the right KPIs.
In a demo we show you the analysis on your own process data – for one of these processes or a completely different one.
Book a demo