What is Task Mining?

Task Mining analyzes user interactions directly at the desktop – such as clicks, keystrokes, and application switches – to make manual work steps visible. Unlike Process Mining, which relies on system data, Task Mining captures activities at the task level directly at the workstation.

Why does this matter?

Many inefficiencies arise in manual, non-system-supported tasks that classic Process Mining does not capture. Task Mining closes this gap and helps to precisely identify automation potential, for example for RPA.