What is Process Mining?

Process Mining is a data-driven analysis method that reconstructs and visualizes real business processes based on the digital traces left in IT systems such as ERP, CRM, or ticketing tools. It reveals how processes actually run – as opposed to how they were planned or documented. This makes bottlenecks, deviations, and optimization potential visible in an objective, fact-based way.

Why does this matter?

Companies often rely on assumptions about their processes that rarely match reality. Process Mining provides a fact-based foundation for decisions, reduces costs by uncovering inefficiencies, and forms the basis for automation and continuous improvement.